Resident FAQs

Here you can find answers to some frequently asked resident questions about our services. We want you to have all the information you need, so you can better understand our policies and procedures. If you cannot find the answer to your question here, please feel free to contact us.

Q: What are the advantages of renting with Bolton Property Management?

A: Bolton Property Management takes a professional, friendly, detail-oriented approach to working with residents. We pride ourselves on our ability to deliver service excellence in everything we do, especially when it comes to the residents of our properties. We are attentive to your concerns and work to ensure that you have the best experience possible. Here are some additional reasons to choose Bolton Property Management:

  • We will work with you to ensure that you find the right property fit for you and your family.
  • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
  • We are available 24 hours a day to handle emergency maintenance repairs.
  • We provide a detailed website which provides multiple resources and references for all kinds of renting needs.
  • All deposits that are retained by us are kept in a FDIC insured bank in a designated account.
  • Our lease is designed to protect both the manager and the resident so that expectations are clearly addressed before moving into the property.

Q: Where can I get a list of your properties for rent?

A: You will find a list of our properties for rent on our website.

Q: How can I view the inside of one of the rentals?

A: The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact Bolton Property Management to schedule an appointment to view the property.

Q: Do you require an application fee?

A: Yes. Each adult who intends to live in the rental property must complete and submit a rental application. The cost for processing the application is $35 per adult. Upon approval, this fee will be applied to your first month's rent.

Q: What are the criteria used for approving an application?

A: When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors we consider are your credit report, landlord/mortgage history, and your employment and income verifications. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all. To see the application in detail please go to the apply online page.

Q: How long does the application process take?

A: Applications generally take 24 to 48 hours to complete depending on the availability of your references. If you have not heard from us within 48 hours, please give us a call.

Q: Do you require a security deposit?

A: Yes. We require our residents to pay the security deposit once the application is approved and before the tenancy begins. In general, the security deposit will be equal to one month's rent, rounded up to the nearest hundred although some deposits vary.

Q: Do you require a lease?

A: Yes. We require a written lease agreement on each of the properties that we manage. Our normal lease period is one year (12 months).

Q: How is a lease terminated?

A: At the end of the lease, or beyond, you may terminate the lease by giving Bolton Property Management a thirty-day written notice prior to moving.

Q: What if I need to move before the lease expires?

A: You should notify us in writing of your intent to move. We will make every effort to mitigate our potential loss by trying to rent the home as soon as possible. You will be held responsible for paying the rent through the end of your lease term or until the home is rented (whichever occurs first). You will also be held responsible for any necessary leasing fees incurred by the property owner as well as an early termination penalty for breaking the lease.

Q: What happens if only one roommate wants to move out?

A: If your roommate moves out, a written notice must be submitted to Bolton Property Management. Remember that residents are jointly and severally liable to ensure that the rent is paid. You must have written permission from Bolton Property Management to substitute a roommate. (It is not the responsibility of Bolton Property Management to arbitrate or mediate problems between multiple co-residents.) Security deposit reimbursements to departing roommates are handled by the remaining residents. No portion of the security deposit will be refunded individually.

Q: Can I sub-lease the property?

A: No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Bolton Property Management.

Q: Can the landlord force me to move during my lease?

A: No. The landlord cannot evict you from the home unless you breach the lease agreement that you sign. Even if the owner needs to move back in to the property, or sell the property to a buyer, your lease will be honored through the expiration date.

Q: Can I get a pet after I move into the property?

A: In order to get a pet in your property you must have preapproval from Bolton Property Management. If there is a no-pet policy in place for the property then you may NOT get a pet. If pets are allowed you must first seek written approval with Bolton Property Management and submit the appropriate fees and documentation. For more information, please refer to your rental agreement or contact us.

Q: Can I install cable or satellite TV at the property?

A: Generally yes. However, you must first obtain written permission from Bolton Property Management. At some properties you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the complex. Any cost of installation (or damaged caused by the installation) will be an expense of the resident. Satellite dishes may not be installed on the roof.

Q: Can I paint or modify something in my rental property?

A: No. Unless you receive written permission from Bolton Property Management prior to making a change, you may not alter the property in any way. If you desire to alter the property you should submit your request in writing, and wait until you receive written consent before making alterations.

Q: How do I report a maintenance problem?

A: To report maintenance issue simply complete and submit a maintenance request on our website. If you require emergency service after hours, please call our 24-hour emergency response system. For fire, gas or natural disasters, dial 911 before calling us!

Q: How long should I plan to wait to hear back from someone regarding a maintenance problem?

A: In a non-emergency situation, please allow 24 hours to hear from us. If you have not heard from our office within that timeframe, please contact us.

Q: What is considered an emergency?

A: Examples of emergencies are active water leaks, flooding, sewer backups, sparks from appliances, gas odors, fire, etc.

Q: What am I responsible for maintaining in my home?

A: You are responsible for maintaining heating filters and fresh smoke detector and CO2 detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In most situations, yard maintenance may be required. Please refer to your individual residential lease.

Q: Can I be charged for maintenance at the property?

A: Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians.

Q: Should I purchase my own renters insurance policy?

A: It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.

Q: When is my rent due and where can I pay my rent?

A: Rent is due by the 5th of each month. Late fees are applied to all payments that are received after 5pm on the 5th. Rent can be paid in any of three ways:

  1. Rent can be paid by mail to our local office.
  2. Rent can be deposited to any Zions Bank branch. Simply deposit the check into "The Bolton Company, LLC" account.
  3. Or you can pay online.

Q: This my first time paying rent late. Can you waive my late fee?

A: No. Bolton Property Management does not waive late fees. Fair Housing laws require that we treat all our residents equally. Bolton Property Management does not decide if one resident is more deserving than another of paying late fees. We enforce late fees across the board.

Q: What is the move out procedure to get back my security deposit?

A: If you are terminating the tenancy, you must give Bolton Property Management at least a thirty-day advance notice in writing. Please contact Bolton Property Management a few days prior to vacating the premises, to schedule a walk-through appointment. On the date of the walk-through, the premises should be completely vacated, clean, and ready for occupancy with no personal property remaining at the premises. You may also contact Bolton Property Management to request an initial inspection of the premises before you vacate, which you may attend. The purpose of this inspection is to allow you an opportunity to remedy identified deficiencies in order to avoid deductions from the security deposit. Deductions are normally for rent that is due, necessary cleaning of the premises, and damages above normal wear and tear. Rent is usually charged up to the date that you deliver possession of the premises to our office. This is usually the walk-through date.

Q: When can I expect to receive my security deposit refund?

A: Within 3 weeks after you vacate the premises, you will be provided with an itemized disposition of your security deposit, along with any refund due.